- All items have a 14-day money-back guarantee refund from date received by customer
- Items must be in new/unused condition with original packaging and hangtags
- Only defective product may be returned after use or without hangtags
Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.
If your return was a gift, the credit will go to the original purchaser of the item.
Product Exchanges
To exchange products, please follow our return instructions above and then place a second order.
Return Shipping Charges
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
Damaged Items or Mis-Shipments
Please contact info@trilatino.org to set up a replacement shipment. In these cases, TriLatino will cover the cost of the return shipment.
Rejected Returns
If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
Please contact us at info@trilatino.org if you have additional questions regarding the rejection of a returned item.
